"Joe said he would be here by 9:30 AM. He wasn't and didn't call. I had to call the company. He then called me and said he wouldn't be here until afternoon. He called at 3..."
"Bart was very professional upon his arrival and offered many suggestions to improve our AC unit. I will request his service every time going forward!"
"guy was nice. After 2 service calls by 2 different technicians problem still not fixed"
"Within minutes of the arrival of the technician, a salesman showed up at my door. Preplanned? My unit's warranty will expire in June, so suddenly I need to spend $500 o..."
"Very knowledgeable and did an excellent job."
"Tech was on-time, professional and took the time to explain what he did."
"Technician was very polite and very efficient. He did an excellent job of explaining what he was doing and what was needed."
"Marcus was on time :-), always polite, knowledgeable, explained everything and answered all my questions. A plus for your company!"
"Same day service, tech was very polite and helpful and fixed the problem"
"Although it is frustrating when our system falsely detects issues and shuts down, the response of technician Jose has been swift and thorough. He has responded twice to e..."
"We set an appointment for dampers to be installed in our home during the visit for the following Friday. No one showed for the installation. After two messages left for..."
"In addition to the fact Marcus inspected my heating and air unit efficiently. Asked me about any problems with it or the plumbing and told me Service Experts has a plumbi..."
"Jose was very professional and polite. He explain issues well and was very helpful and informative."
"Technician arrived on time and worked quickly. He made suggestions for improving the system. Answered all my questions."
"Marcus was very professional and respectful.
Had a UV light installed.....Was this inspected??"
"Arrived on time and completed the job on time as promised."
"The technician was instructed to collect my Annual Service fee which I had already paid. I am now waiting on the refund to my debit card of that fee. The follow up sales..."
"Joe is a very knowledgeable and professional Service Technician. He serviced my system and told me what I needed to do in order to maintain and improve my unit. In the fu..."
"The technician was wonderful when he came out but the office messed up my scheduling."
"We always have maintenance done twice a year by kruger on a regular basis. The entire unit plus all the ducting is 4 years old bought and installed by Kruger. Everything ..."
"Arrival was 1 hour later than the time frame I was given."
"The service technician was very thorough and professional."
"Good: Service Tech wore shoe protectors; checked on a previous concern. Their main purpose was to check my heating and trouble shoot, however, when he left, I realized he..."
"Joe was very courteous and explained everything that he was doing to replace my ac/heating motor."
"i put in a new unit7yrs ago and everytime the teh comes he finds something wrong. My unit was cooling last week and had freon u\ntil I told him I was nt using youall agai..."
"Joe has always been on time, quick to get the job done, and is very friendly and pleasant to talk to while being very professional in his work. We really like him."
"Prompt, Efficient, Polite"
"Marcus was very engaging from the time I answered the door. He asked good questions about how the system was working. He showed me what was going on with it. Also, he ..."
"He remembers my home and asks me questions about how things have changed or not from the previous service. When I have an issue, he comes up with good suggestions. He's..."
"technician was very knowledgeable & explained well "
"Very courteous, professional,prompt"
"Jose was very polite and knowledgeable but I was expecting a technician on the previous day and no one called or showed. But Jose was so nice it made up for the lack of c..."
"Tech kind, knowledgeable and thorough. Thankfully found problem previously overlooked and had service fix it the next day.
"The technicians showed up as scheduled and completed their work efficiently and timely."
"Alex was very knowledgeable and provided excellent service. He thoroughly examined my house identified the problem and proposed a solution."
"We have renewed our confidence in Service Experts primarily because of the professionalism of Jose Aguilera. Less than 24 hours after the last service technician made a s..."
"Technician did not call when he was on his way. I was in the back yard and he just left a note on the door. I needed to call after he left to have him return."
"As usual, always arrives between appointment window, always courteous and know what they are doing."
"Did a good job installing the new systems, not a 10 because I found several metal screws in the driveway after the installers were done."
"He was very pleasant and friendly and a pleasure to have in my home. An asset to your company. "
"Leon was professional, thorough, knowledgeable, and talked me through each step of his inspection and furnace function. I was impressed with his knowledge and technique."
"Joe was very professional and knowledgeable. He is a credit to your business."
"No feedback on resolving P trap issue to date. This was also conveyed to the customer service rep who called following the service."
"The technician was very friendly. Also, he pointed out that what we thought was a whole house filtration system (purchased years ago from another company) was only connec..."
"reminded me of appointment, called that morning to say technician was coming, arrived on time, took his time and check the system out, showed me the results and offered u..."
"He did what he was supposed to do!"
"Service tech was exceptionally courteous, took time to explain the results of the service call, and was most professional."
"Answered all my questions "
"Service is generally very good, and Michael was friendly, efficient, and professional. He, like every other technician you've sent, failed to leave the thermostat as we..."
"Technician did not call in advance ... otherwise all OK"
"Joe has lots of years experience and it shows when working on and diagnosing equipment. ."
"Leon was very thorough in his checking out our system. So thorough, in fact, that I have to question the failure of your other technicians to be that careful. "
"Crew isolated and corrected the problem within minutes. "
"Service Tech Leon Smith took great care in explaining exactly what he was doing and pointing out to me what he saw when he opened up the unit for inspection"
"Both gentlemen were very professional and courteous. "
"arrived on time and finished quickly, also had the materials needed. However, we would have appreciated a call earlier so we could be sure he was coming."
"The way he did his job. No sales."
"good technician - did a great job and communicated with me well"
"Technician was prompt, friendly and helpful."
"They politely answered all my questions. They were professional. They wanted to please the customer. They did a great job."
"Alex was very thorough and professional and explained what he did."
"Service person seemed quietly competent and knowledgeable.
"First appt. had to be rescheduled due to emergency service for someone else. I understand that. The rescheduled appointment never showed up. A replacement service tech..."
"Serviceman was very polite and thorough, Alexis Vargas."
"Sale rep pushed purchasing new furnace/ air
conditioner while talking about possible crack
in furnace. Very disappointing !"
"Very professional and informative "
"Service performed as expected, courteous, efficient."
"The service man (Joe) made recommendations, but was not pushy about selling me something. I like that!"
"The technician was very thorough and knowing about his work."
"On time, courteous and efficient "
"The only reason I didn't give a 10 is because you NEVER bring any filters that fit. Mine requires a 20X36. I put them in myself but I believe the service I pay for incl..."
"Very efficient and prompt."
"Great service- there's always room for improvement- I don't give 10s."
"Great customer service. "
"you guys we have been dealing with for15 years. As of 2012 we have replaced every unit in this house heating and air cond . check your records and after every reg check ..."
"Technician was very nice and extremely thorough. I did not feel like he was ripping me off like I have with some technicians in the past."
"Always very satisfied with service."
"Javier was excellent. The appointments were not arranged in a way that they could possibly be kept. The cost of installing a warranty part was outrageous. The unit is ..."
"Raul was very professional and courteous. It was his first time to service my equipment, so he was unsure of where to park. I suggest you put something like "Enter from..."
"On my regular fall heating service(contract); I have been a customer for years, carry a yearly advance paid service contract and have had u put in 2 new systems, new duct..."
"Alex was able to determine our problem quickly, explained it to me, and addressed the repair professionally."
"Efficient, careful, friendly and well mannered technician. Very clear explanation of findings and recommendations.
"Cost is way out of market price. Sales pressure we didn't need nor ask for. Don't come back!"
"The only thing I did not like, was trying to sell me something. I live on retirement which is very small have no money for extra. Things."
"Technician was very informative and helpful and courteous"
"Joe was on time, courteous and efficient. Good job."
"Javier called ahead of his arrival, was on time, polite and appeared to do his job. The amount of time he took to do my tune up was equivalent to the time other reputabl..."
"The job always gets done and with no problems"
"Tech did an efficient job once he got there. "
"Alex was very thorough and efficient. He showed me the problem and explained how it impacted the cooling and heating system. He waited until the sales rep came so he co..."
"Calls ahead, on time, answers questions, knowledgeable in what he is doing."
"Felt like guy took his time to go over systems"
"Technician handled our fall tune-up in professional manner and explained everything to us."
"From Jose (first person on the job) to Robert (sales rep.), Bobby, Kevin, Joe, Jamie (install crew), Junior (install supervisor) all were "five stars". I would not hesita..."
"Your tech did a great job."
"My service tech did fine..exactly what he was supposed to do. I personally however am very disappointed. I called looking for what I thought was an electrician....which..."
"Joe was quick to diagnose the problem and come up with a solution. "
"Technician was very knowledgeable and professional. Called just prior to arrival and was on time"
"Very efficient, and cordial. "
"Service quick, efficient and professional."
"We had a issue happening Sunday and was able to get a technician onsite very quickly to troubleshoot the issue and this was very helpful for us."
"Instead of using some sealing tape to fix a minor problem, I got an $800 estimate for a repair and a pitch on a new air conditioner. You may have noticed that the checks ..."
"Polite staff,. Very clean"
"Received info on condition of ducts"
"The technicians were very thorough and very professional. The technicians were very polite as well."
"He did very good service and very courteous. Rated 9 because there is always
room for improvements about units that is being serviced.
overall still very good."
"I have been a customer since before 1995 and Jose Aguilera is my favorite technician. He is on time and very polite, professional and listens to my concerns. He suggest..."
"Bernie and Raul were very professional and knowledgeable. They made every effort to keep dirt out of the house during the time they replaced the evaporator coil in the a..."
"Technician was thorough in attempting to find the source of the freon leak even though he was not able to find the leak."
"Mo and Joe installed a new furnace. They were polite, cleaned up the mess after the installation, and were competent. After they left the air-conditioner condenser was no..."
"Had to call out another company after you checked my Ac units/
Had issues the next day with Ac units/"
"Very quickly detected the problem cause: (stopped up drain line), cleared it. "
"The whole process of replacing my coil was done professionally and quickly as possible."
"Service provider did not address clean up on exit. Insulation from attic all over floor upon leaving"
"Showed up on time, did the job and answered all questions succinctly"
"Tech was very competent and polite"
"Techs are always pleasant and professional and patiently answer all of my questions."
"Technicians kept in touch by phone to let me know time of arrival. They got right to work and found out what the problem was. Very courteous. Had to move plants from m..."
"I've used your services for 16 years and never had a problem you didn't respond to and fix quickly"
"Jose was outstanding. He took the time to do the job right and then explain what he had done."
"Very nice and explained everything"
"I don't own this property any more. Stop sending me emails!!!!!!!"
"Technicians were on time, installed MERV10 filter to unit and cleaned up; answered questions."
"The service tech again,wanted to charge me for labor.. I had to argue with him.. that labor was free. I endedup calling the office for to contact.. that is very bad servi..."
"We always receive great customer service, both from the folks who answer the phone and schedule the visit and from the technicians who come out and do the work. Everyone ..."
"they had no help but to sell me a new unit "
"When told I had experienced a qlitch in temp an appointment was arranged for later that day."
"Javier is very customer oriented understands what he does and is very conscious on his recommendations "
"Rarely have problems with your service calls"
"The technician was prompt, helpful and courteous."
"the service agent seemed to know what he was doing."
"Technician had wrong filter which caused second schedule - may want to have client info ready for technician"
"Eric was professional and nice"
"Joe was polite and explained well what he found and handled everything well. "
"Main drain for ac is going outside. How do I get the technician to fix this?"
checked every thing OK and explained what he did"
"You all always call, you are always ontime. You make sure things are kept clean with any work that is done. I'm kept aware of what is going on if something needs to b..."
"Technician was prompt and also very patient with my many questions"
"Prompt, knowledgeable, honest and friendky"
"There is no question about my being very satisfied with the Service Javier provided when he serviced my Air Conditioning. He was courteous and competent, answered all of ..."
"He came, when my husband didn't answer the phone. He stayed and was trying to be sure the house was cool. He showed he really cared about my family.
I am calling this..."
"Joe was very considerate of my finances and my unique situation. I feel like he had my best interest at heart."
"always find problems try to sell "
"Late getting to my home by almost an hour or so."
"How the young man introduced himself"
"My technician came and was here 25 to 30 minutes. Didn't even do everything on the tune-up list. Also told me I had a leak and needed a new system without finding or sh..."
"The technician was very professional."
"Service was done quickly and efficiently. While the service was part of scheduled maintenance we also had some issues that were well fixed, quickly. "
"All was wonderful
The only concern we had was the crew did not tidy the garage floor (where they had opened the supplies) and, consequently, we found several screws all..."
"Timely, Professional,courteous, personable "
"He came out at 11pm to fix our airconditioner on a Saturday night and had the unit working in 30 minutes."
"Technicians were very knowledgeable and personable"
"Jorge provided very clear information about the issues that he was seeing. "
"Technician was friendly, knowlegable, and worked in a efficient manner.
"Tech did not diagnose compressor leaking oil due to bad welding on suction line braze joint which was a compressor replacement last november under warranty."
"Called to confirm. Arrived on time. Professional. "
"Joe was very friendly, very clean, and answered all of our questions. He also arrived very quickly after our emergency service phone call request."
"1st appointment was cancelled minutes before the schedule. On the follow up appointment a different technician came in to replace the part.Technician did not show up till..."
"I was told that my appointment for June was the last one for service and my contract was up. I just renewed my contract in December. It was corrected."
"One unit had to be filled with 5 #'s of Freon; however, the technician was not able to find the leak. After trying, said he didn't have enough nitrogen (?) to test adequa..."
"Lap quickly figured the problem and got the system cooling right away.
He was quick and efficient and recommended a maintenance plan which I very much needed. "
"Prompt, professional, fixed my issue"
"Original time frame was reset based on scheduling priblem"
"The service technician was at my house for a "spring check-up." This is a simple but important service for which I have paid. The service technician did not use nitroge..."
"We paid $253 for a loose wire. The electric wire was put in by your company! It took less than 15 mins. if that. All that was done was to tighten one wire.
He spent more..."
"The tech was very nice and did a great job"
"Service man was 90 minutes late. Tried several times to sell me services I didn't want."
"Technicians were courteous and knowledgeable. They wore booties and put a cloth down under the attic entrance. They were just great."
"I liked how he wrote everything down in a notebook so that he could refer back to it when he was giving us updates."
"He seemed to really know what he was doing."
"The technician was very pleasant and thorough"
"Fast, efficient, cleaned up."
"Because he found nothing wrong. Most the time your tecks find something wrong. And I fill it's so they can make money."
"He explained everything to me so I could understand it."
"Jose has always given us great service."
"The tech provided the wrong filter size for my unit (verbally and written). I purchased a 2 pack online, only to find it was the wrong size when attempting to replace th..."
"Tech was knowledgeable and quick."
"Marcus was efficient & did a good job, but no one has followed up on the replacement parts that were supposed to be ordered & installed."
"Very professional. Was efficient and able to explain what he had done."
"Efficient and professional. He was thoughtful also."
"Very knowledgeable and answered all questions. Was careful not to make any mess. Was very professional and friendly"
"Jose (#259) was on time, efficient thorough and very polite."
"Technician went over all he did. Very helpful"
"Maintenance was completed and assessment and repair under warranty of needed repair was done correctly and we appreciate the god work. One item we did not perceive well ..."
"Jose was prompt, polite, personable, and was excellent at telling us what we could do to keep our HVAC system up to date. We definitely ask for him to be our service tec..."
"Eric was fabulous. He was on time, courteous and patient with us and our 4 units. He explained everything thoroughly and sometimes wide because my husband would entr th..."
"Jose is a top-notch technician who provides me top-notch service...every time."
"I had an Amana Heat Pump installed in 2007 by Krugers in 2007. After the first year and every year since then I purchased an annual Service Contract. The initial installa..."
"Because your technicians were knowledgable, friendly and helpful. Mo and Slim were the best service guys that have ever come to my house."
"The service was completed within the timeframe scheduled. Technician Jose offered a recommendation on cleanup of mildew inside the HVAC Air Handler cabinet. Technicia..."
"He took his time and I felt did a complete check and cleaning."
"The technician seemed to be very knowledgeable and efficient."
"Jose was on time. He was courteous, liked and petted my Chihauhua doggie, and she liked him. Very likeable guy. He also wore his red overshoes! Very good."
"tech was very efficient in what he did and in explaining everything"
"Marcus did outstanding job explaining what he was doing, how it helps the A/C and was very kind."
"Technician was efficient; kept work are clean."
"courteous, knowledgable, efficient"
"The technician was very helpful to answer my questions and to carefully attend the unit."
"service tech was very professional"
"Jorge was on time, personable, knowledgeable and extremely courteous."
"Honesty and to the point"
"Had a problem regarding a warranty on my heating system. Sonya understood the situation and quickly took action to solve the problem, and Joe came within a few hours to..."
"He was very prompt and courteous"
"I asked to have someone show me how the thermostat works. No one has called or shown up."
"Joe was very knowledgeable about our aging system and the problems we would face if we did not replace it."
"When I called it was easy to make the appointment, Eric showed up and he was very professional, friendly and caring...went to work got done and sat down and explained wh..."
"Checked out the furnace and went outside to check the outside thermometerl"
"Did the work & came in & explained it"
"He arrived on time was friendly helpful and did a good job. "
"The person who serviced our AC unit told us that it was installed improperly(was installed by another company) but never gave specifics as to what was wrong with it. He ..."
"The kid was new. He did as well as he could, and the boss was there"
"Having been a customer for 30 years, I would not have expected to have a salesman attempt to sell to my wife an $18,000.00 unit to replace what amounted to an approximate..."
"Phillip did an outstanding job of making sure the units were services and he showed me a few areas that needed attention. He was very professional and answered any quest..."
"professional and informative"
"Marcus did a full system review. He was very transparent and answered all my questions. "
"The service man was on time, checked out our system efficiently and without any
trouble, answered any questions we had before leaving. "
"Eric did an excellent job explaining what needed to be done to ensure maximum efficiency of my system. He was very knowledgeable and efficient."
"After finishing his work, he came to me & explained what he did"
"This technician is always friendly, knowledgeable, professional, and solves the problem."
"Technician was on time & completed tuneup in about 1 hour."
"great communication skills"
"The technician did an outstanding job completing the work, but the lack of support from the supervisor and no call back after several attempt was very disappointing "
"Your technician was very thorough in detecting a refrigerant leak in my coil. I appreciated that. He then called a second person who proceeded to tell me my system was ..."
"friendly, fast, knowledgeable"
"tech was friendly and seemed to know his job but he did not have the right size filter for one of my units and said someone would drop one by and leave on the porch which..."
"Service Maintenance called with anticipation, service person called me to let me know at what time he was coming and was here on time."
"Technician did the work quickly and efficiently, explaining what he was doing and why it was important."
"He was very professional and respectful. Came in and promptly started working on the 3 units in my home."
"Quickly identified future problem with capacitor."
"Tech arrived very quickly on a Sunday night after service request! Upon arrival, he took very little time to identify and repair the broken capacitor."
"the actual repair and service from the management was excellent. It was the scheduling that was terrible. I was treated very rudely on the phone by the girl at the call c..."
"The technician was very professional in every way. As a retired technician myself I know good service when I see it."
"An air leak surfaced after Alex completed his repair. Alex stated that he did not open area. I found metal shavings indicating new screws had been drilled in area of le..."
"They were fixing my air conditioner at midnight. It was wonderful"
"Called in service request due to thermostats not calibrating correctly. Tech stated that a new damper board would be required and performed the work on 7/28/17 late afte..."
"made sure we were completely satisfied and that all concerns were covered"
"After discussing our upcoming maintenance appt on August 1, the tech went ahead and performed the maintenance appt "
"I think I paid too much for the new unit. I did not have time to price shop since my unit quit on the Friday before the 4th of July. I've been a customer for 9+ years and..."
"Alex was very patient and new what he was doing. He was also very thorough and explained things very well. I used to belong to the refrigeration engineers society and h..."
"I was impressed with the service provided because George took his time, but was efficient. He was professional and trustworthy. "
"professional, well-groomed, respectful of our property, called prior to arrival"
"Jose took the time to explain exactly what was happening with my unit. He also took the time to take care of an issue left behind by another technician."
"The service was very quick and the technicians were very approachable and knowledgeable."
"Bernie has restored my faith in using Service Experts - we'll see what happens going forward - but before Bernie coming out, I had a pre-determined outcome. He's a keeper..."
"Ale found root cause of problem and solved the issue"
"Technician was very courteous and explained in detail what was wrong and what needed to be repaired."
"The tech was great but we called at 6:00 p.m. on Saturday and I waited up until around 2:00 am in the morning before I finally received a call saying they would not be th..."
"Bernie was prompt , very thorough, professional, and polite."
"He was polite, very careful in my home, and answered every question that I had. (I'm 88 and hard of hearing so that took a lot of patience!!)"
"AC system is working now"
"Professional and courteous. "
"Our air conditioner failed the afternoon before we were leaving on vacation. Your technician, Joe came out that same evening and advised that due to the age of the system..."
"Dre did an excellent job: quick, clean and professional. I must say I was very surprised at the fees for such a simple job, a thermostat replacement. The stat was under ..."
"The technician was very professional and provided excellent service."
"Eric explained everything to me clearly about what we needed, and that a part had to be ordered. He was also very friendly!"
"Dre did his job efficiently "
"The technician was very thorough and respectful and did a very good job."
"Over the years we have had may technicians service our A/C. Bernie Garcia has been by far the most thorough, knowledgeable, personable and accommodating of all. He was th..."
"Technician made me aware of the need for a dryer part for our condenser@ $164.00. We have been w/ Krueger & Service Experts since beginning. Why are we notified of needin..."
"Technician was very knowledgable and answered all my questions."
"The technician was very pleasant and efficient."
"I have had many good technicians service my A/C over the years but Bernie Garcia has exceeded even those not only because of his technical knowledge but the thoroughness..."
"He did what seemed like a good job and explained what we needed to improve our system. I provided him with our service insurance contract."
"Technician George M performed a spring tune up.he was very polite, professional and friendly. Upon completion he went over with me the inspection checklist. He said no i..."
"Mike was very professional and answered all our questions "
"very competent technician, offered solutions, timely service, friendly service"
"Dre was most professional and efficient. He explained clearly the status of our units, provided options for the items noted and was easy to interface with. Also, we app..."
"Mike made the difference. His customer service is perfect, explained exactly what was needed to fix the problem and also offered additional items to stop the vibration ..."
"very nice and respectible"
"Marcus was really nice and respectful. He was thorough and answered all of our questions."
"Marcus answered my questions about air filter performance very clearly "
"They were very professional,courteous and knowledgeable"
"I was going to put down a 10 but thought I'd better save some space for any improvement."
"Arrived on time. Took precaution to not soil my carpet or floors. Very knowledgeable. Made recommendations but did not try to sell. Took video of troublesome area. Listen..."
"Every thing seems okay but the tech wasn't here very long."
"It took three technicians coming out three different times to finally fix the problem.
The last technician (Bernie Garcia) was amazing. He took his time and fixed the pr..."
"I thought the technician was very thorough."
"Our technician, Bernie Garcia, is totally knowledgeable professional who is extremely courteous. From his manner my wife and I could tell that he is customer service ori..."