Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Dallas Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, motivates sales, and provides direction to all personnel and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician communicates with residential and/or commercial customers to respond to their questions, resolve concerns, and confirm complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also performs installation and service on IAQ equipment and products, as well, and has the expertise to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer questions, grievances, and billing issues with the highest level of respect and professionalism to resolve customer complaints with a one-call resolution. The Customer Service Specialist is also held accountable for supporting day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following approved radio and pager procedures, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also corresponds with the customer to confirm the customer is aware of scheduled appointments, answer inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most ideal technicians in accordance with established company policies.